MY KYPRIS NIGHTMARE: The Good, The Bad, and The Ugly

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A garbage product belongs in the garbage.

* WARNING: Extremely negative review ahead… if you’re not easily offended, read on.

 

THE GOOD

Kypris is a brand that has a lot going for it… at face value, anyway. They claim their products are natural cosmeceuticals that are holistic, wildcrafted, active, and luxurious—you know, all the buzzwords that everyone loves. Those words mean nothing to me. What I do appreciate about Kypris is that their products are cruelty-free, organic, environmentally-sound, and sustainably procured. These things aren’t the be-all and end-all for me, as many of you know. Admittedly, I use products from brands that conduct animal testing, love a bit of artificial fragrance, and use synthetic ingredients in their products. The choice to use such products is my own, however, and I respect others’ choice to abstain from using them if that’s their MO. A lot of the time you can’t have your cake and eat it, too. With Kypris, you can. But that’s where the positives come to an end, I’m afraid.

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THE BAD

I’ve been going through products like nobody’s business these days, and was in need of a new serum by the end of last year. Kypris was next on my to-buy list, so I researched them extensively throughout the month of December. I even went so far as watching interviews with the brand’s founder on YouTube. What better way to get revved up about a brand and their offerings? They have two categories of products: oils and serums. As many of you know, I’m an oil junkie. But I have quite a few oils to get through, and my mission was to ultimately end up with a serum, so I had to stay focused! I was enamoured by the Moonlight Catalyst—the name, the bottle, the ingredients, the proposed results… everything. I read hundreds (no joke) of reviews and watched dozens of videos dedicated to this product, and not a single one was negative. Seriously. How is that even possible? The Moonlight Catalyst also had Caroline Hirons’ stamp of approval! But there are only TWO Kypris stockists in all of Canada [*at the time this post is being written], and I don’t live close to either of them. When I am about to drop a significant wad of cash on a product without being able to test it first, online research is critical. Normally I hit the nail square on the head, too. Not this time. When Moonlight Catalyst arrived in the post I was thrilled… until I opened the bottle. It was a gel. Ugh. You all know how I feel about gels. It looked like a very thick, coagulated aloe vera gel (photos below). I wasn’t over the moon (see what I did there?) for the way it looked, but I was still determined, because I had just spent $100 on it! Thankfully, when it is applied to the skin, it doesn’t feel like the kinds of gel-textured products I despise (those cold, soft, slick, matte-finish feeling gel moisturizers… yuck. I’m getting goosebumps just thinking about them). The product smells softly of peach and neroli as it’s being blended into the skin… then it starts to smell faintly of vomit as it dries. Since the smell goes away quickly, I wasn’t too bothered by this. It has been four whole weeks of daily, nightly use of the product, and I have yet to see any kind of result. This product *claps to the syllables* literally. does. NOTHING. Moonlight Catalyst was the only new addition to my product lineup for January. I started getting the feeling that it wasn’t doing much of anything after the first two weeks, so I tried using it in different ways. I put a very thick layer on a couple of times as the last/only product after toner, as sort of a nighttime sleeping mask, to see if other products had been disrupting its efficacy, I tried slotting it into my routine at atypical steps, I tried mixing it with face oils to make “micro emulsions” as I heard the brand’s owner suggest this in a YouTube video… nothing. Bugger-all nothing. Where did these hundreds of glowing reviews I read come from? The people who were reporting seeing dramatic changes overnight? Vast differences in skin clarity and texture over a couple of days? Were all these reviews I read just bullshit? Every single one of my self-proclaimed skin conditions tells me that this product should work for me. The Kypris website says this product should work for me. Even if it’s not making miracles happen, I’d at least like it to be doing SOMETHING! Break me out! Cause an allergic reaction! Just give me a sign that my skin is aware this product is on it! The Kypris website says that Moonlight Catalyst is a serum that encourages cell renewal, is an alternative to retinol, refines the skin’s texture, clears pores, evens the skin tone and diminishes post-blemish pigmentation, hydrates, calms, and soothes. It doesn’t do a single one of these things. I paid $100 for a product that does nothing but add an additional, unnecessary minute-and-a-half to my skincare routine.

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THE UGLY

For the past several days I have been vacillating between the idea of writing a dedicated negative review of Moonlight Catalyst or to finish using the remainder of the bottle and forget it ever existed; to lick my wounds and dream of the things I would have rather spent that $100 on. I was scrolling through Instagram and saw one of my friends post a picture of a breakout on her cheek. I read the description of the photo—this was her first breakout in 9 months, after finishing a course of isotretinoin. She called out Kypris’ Clearing Serum as the potential culprit, and like me, was confused by all the positive reviews and figured she just got a bad bottle. Hmm! I hadn’t even thought of that. Maybe my bottle was from a bad batch? Or maybe it had expired (no expiry date printed on the bottle), and that’s why the ingredients weren’t working as efficaciously as they could be? I took to Google and searched for images of Moonlight Catalyst, hoping I would find a box stamped with a batch number and see how close that number was to mine, and then compare that to when the person posted the picture. I noticed something I had never noticed before, or that had slipped my mind since my research from December — all of the pictures I saw of Moonlight Catalyst looked shockingly different than my bottle did. If you search for images of the product, you’ll see pictures where the formula is a light yellow/very pale brown, and it is a proper serum consistency. Compare them to my pictures below! “Eureka,” I thought, “This must be it.” So I commented on my friend’s picture and said that I was having a similar issue with a potential quality issue in a Kypris product, and tagged them, asking for advice. They quickly said that it wasn’t a batch issue, despite not knowing the batch number and looking into the quality notes from its production, and that this was simply their updated formula. Again, I have not seen ANY pictures of the product on Instagram or anywhere else that look like mine! Even the pictures I managed to find of the “updated” formula (the one that’s clear in colour) don’t really look like mine. Then I had another thought: the stockist I ordered it from e-mailed me when I placed my order and said the product was on back-order and that I’d have to wait a while before it was shipped. Maybe when it was shipped from the U.S. to Canada it got frozen in the process? Perhaps the highly active (apparently) formula doesn’t like traveling in the bitterly cold December temperatures of Canada? I am making a lot of excuses for this product, aren’t I? Anyway, Kypris responded back again to my comment and said that I should e-mail their “care” e-mail address, answer some questions, and that they would “sort me out”. As you guys all know, I am not a PR/sample whore (in fact, I’d prefer NOT to get things sent to me!), so I didn’t follow this through looking for a handout. All I wanted was some genuine answers to my genuine questions. Nothing could have prepared me for what was about to happen.

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Kypris’ request to chat over e-mail. Requiring answers to specific questions, with the promise of “sorting me out”.

I took this invitation to chat via e-mail very seriously. I penned a 1500-word, 8-paragraph-long e-mail, providing all the information they requested. That e-mail is simply too long to post here, but I will give you the gist of it: expressing my concerns with the Moonlight Catalyst and how the product simply wasn’t performing for me despite having success using products with the same key ingredients Moonlight Catalyst contains, giving a description of the climate I live in, my skin type, skin conditions, skin concerns, and every product in my current skincare routine and how I use them. My e-mail was extremely polite, professional, and I complimented the brand and their ethics multiple times. I even stated that I did not want to write a negative review of the product if there was in fact something amiss with my bottle! I included photos of my bottle and box, with what I’m assuming is the batch number stamped on the bottom, so they could tell me their thoughts.

Pictures of my bottle of Moonlight Catalyst, which looks extremely sketchy compared to others I’ve seen.

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This is the pitiful 150-word reply I received from Kypris, which is truly nothing more than a form letter saying “sorry for your luck”. Where are the answers to the questions I posed in the e-mail? Why haven’t they taken the extra step to assure me that the bottle/box I’ve provided pictures of is indeed from a current batch and is not expired? My day job is based in customer service, and doing that just seems like a no-brainer! I am a paying customer with genuine concerns and not a single one of them has been addressed, let alone acknowledged! I was prepared to purchase one of their face oils, as I expressed in the e-mail, pending their recommendation on which one might be the best fit, given that I had just explained my skin type and the climate I live in ad-nauseam!

I went back to Instagram and sent the Kypris account a direct message. This “Mariah” person from the e-mail, who, by the way, has zero grasp of the term customer service, was clearly not the one who asked me to chat via e-mail and requested that I answer all of those specific questions. I asked if it was the brand’s founder, Chase, who runs the Instagram account – if it was her that I was talking with initially, I’d rather follow the whole thing through with her.

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My direct message goes unanswered for days. Interesting. I ask for them to read the direct message on one of their photos instead, to alert them of it.

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Keep it to the care e-mail? You mean the one that sends form letters? I’ll pass, thank you. What kind of answer is that? How about in this exact moment—is it Chase running the Instagram account? Don’t tell me that the person operating the account is dependent on the phases of the moon… it’s a yes or no question! At this point I’m getting frustrated. Especially at those obnoxious hearts at the end of each of their sentences.

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Wait… what? What just happened? As a customer, I have never been patronized like this before. What does jokingly calling myself a complainer in my Instagram bio of all things have to do with the fact that I’m not being acknowledged as a paying customer with unanswered questions, much less treated with a shred of respect? Have a bit of class!

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So, calling me a complainer who will never be satisfied is Kypris’ definition of being professional, apparently. As for being informative, scroll up and re-read their e-mail to me. Do you guys think anything from that e-mail (FORM LETTER*) was informative? And then they ask me for help when THEY couldn’t be arsed to help ME – they have some set of stones!

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And now the back-pedalling starts. No, really, she didn’t mean it! #crocodiletears If only I knew what it was like to work on a farm then surely I would appreciate the products more. Again, what does this have to do with anything?! Standing behind your brand comes in two forms: Form 1 is making sure that the customer is satisfied. If the customer is unsatisfied, you WILL find a way to make them feel satisfied, because even if they are unhappy with the product or service, there is a personal obligation to treat a paying customer with dignity. That’s the right thing to do. Form 2 is shrugging and saying, “Well, that’s too bad. I know the products are good, so your opinion is meaningless. The money’s already in my pocket, so I can simply wash my hands of this and chalk it up to the fact that everyone has a different opinion.” The latter is obviously not the desirable form. Also, she is clearly out of touch with her Canadian retailers, because the stockist I purchased Moonlight Catalyst from DOES NOT have samples of their products, and when I requested samples of other products, they said they do not have containers to provide me with such samples. Why would I purchase the sample kit from their US website, pay a currency conversion, pay a shipping fee, and then pay duties upon delivery when I could just use a Canadian stockist?

I think you will all agree that I was made to look like a fool in this situation. I’ve never seen a brand publicly shame and patronize someone the way Kypris did to me. I hope you are as disgusted by their absurd conduct as I am. Boycott isn’t even the right word. For those of you wondering, the people I tagged in my comments back to Kypris were blogger friends who are either A) already fans of Kypris, or B) were thinking of purchasing Kypris products. I wanted them to see that they have been funding or were about to fund a brand who thinks it’s fun to shame their paying customers. A lot of my Instagram followers have messaged me directly on Instagram saying they couldn’t believe what happened, and that this is something they would have never expected from the brand. Several also remarked that they have only ever received good customer service from Kypris, and that this will be a game-changer when it comes to them repurchasing the products (or not) going forward. I guess Kypris will only treat you with respect when you have good things to say about their products.

“The customer may not always be right, but the customer is always the customer.”

Now this is out there for the world to see. So I hope the reprehensible owner of Kypris enjoys the grocery money, mortgage/rent money, car payment, petrol money, etc., that my contribution to her brand surely went towards. So much for supporting small brands!

Let’s not forget that what goes around truly does come back around.

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If all of that wasn’t enough to steer you away from Kypris entirely, I thought it might be worth mentioning some controversial points about the major ingredient of Moonlight Catalyst –

* Moonlight Catalyst contains an ingredient called sh-Oligopeptide-1, which Kypris claims to be a plant-derived, biomimetic form of human epidermal growth factor (EGF), meant to function as a retinol alternative.

* There is very little research to support the benefit of topical application of EGF.

* Some research suggests it may be helpful in healing burns and other skin wounds, and that it may also have an anti-inflammatory effect, however, there is also research that shows these effects may not be any different than that of a placebo.

* Retinol is a proven powerhouse ingredient with decades of research behind it. EGF is not retinol, nor is it comparable.

* EGF and other human growth factors are highly mitogenic (meaning they cause extreme cell proliferation). Do you know what we call it when cells are unable to stop dividing at alarming rates? CANCER! This is certainly a problem when growth factors are ingested internally, but since little research has been done on their topical application, the jury’s still out. Psoriasis is an example of a condition that arises from over-production of skin cells. Keloid scarring is the result of over-production of collagen. Just some food for thought.

 

IMPORTANT: Since this all went down (30th January 2016), Kypris has deleted all of the comments from Instagram. Scared? Maybe if you treated your customers better you wouldn’t need to cover your tracks. Cowards. Good thing I take screeenshots of everything.

 

* ~   MAJOR UPDATES   ~ *

Brace yourself, folks. Things are about to get even grosser. And sketchier.

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I received these comments on my IG post from a user who is clearly in cahoots with Kypris. Please note that the very first sentence of her comment says that my e-mail was not nice and it was very attacking. Hang on a minute… how does she know the details of my original e-mail if Kypris didn’t show it to her? Since I didn’t post my e-mail here, nobody but Kypris should have seen it. Do we even need to discuss the unprofessionalism of a company sharing the private communications of a customer with an unauthorized third party? Isn’t that illegal? And if it’s not illegal, clearly ethics are out the window with this brand.

Now, I’d like to address the random person calling my e-mail not nice and attacking. My e-mail, as I stated earlier in the post, was super professional, friendly, and courteous. It was even apologetic at points. That’s right, folks… me, being apologetic for purchasing a product, and worrying that I would be WASTING the time of their customer service (barf) team. Clearly I was on glue when I wrote it. I even ended the e-mail with: At any rate, I’m looking forward to hearing your thoughts! Hope I didn’t bore you to tears – LOL.” Yup, that sounds absolutely monstrous and cruel. And as for attacking, here is another line, copied directly from my e-mail: So yeah, that was a very longwinded message, but I hope I’ve captured everything. Please please please don’t take any of my comments on Moonlight Catalyst as an attack on the brand or anything! That was not my intention behind my Instagram comment, nor this e-mail.” This is me BEGGING them NOT to take what I’ve written as an attack! Nothing in my e-mail could have been misconstrued as attacking in the first place, but I wanted to really drive that point home! I’ll let you guys decide for yourselves on this!

As for this organic bunny character, this is where things get sketchy. Moments after she tried and failed to turn my followers against me, knowing Kypris is now in hot water and on a lot of people’s shit lists, she ANNOUNCES A KYPRIS GIVEAWAY ON HER INSTAGRAM! Yeah, nothing suspect about that WHATSOEVER! This giveaway is clearly a ruse to detract attention away from all the backlash. But it’s not going to work. This information is already here for the world to see, in black and white, and now people are going to think SHE is sketchy as heck as well. I’m flabbergasted by what has transpired today. I truly have no words (for once!!). You guys are all smart cookies, though. I know you’re going to be able to see right through it. Spread the word that these creeps are nothing more than scum. The lowest of low. Spend your money on brands that will actually appreciate your contribution.

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UPDATE #2

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Here’s a screenshot showing how Kypris now has me blocked on Instagram. Have you guys ever seen a brand block a customer before? I sure haven’t. In case any of you were still doubting what I said before, this is truly the cherry on top, innit? A couple people have also come forward since and told me that Kypris has direct messaged them on Instagram saying that they stand behind everything they said to me. That’s right, the direct messaging that they told me they don’t use and isn’t monitored because of spammers… I guess they only use it when they have damage control to do.

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This is a screenshot of a DM that Kypris sent to one of my followers, who graciously shared it with me because it left her speechless!

Every day this gets better and better.

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100 thoughts on “MY KYPRIS NIGHTMARE: The Good, The Bad, and The Ugly

  1. Good for you Bobby! So glad you called them out. Some nerve to ask you to give a detailed description of your routine, climate, etc only to 100% ignore it and send a form letter. Whoever runs the IG account said he/she READ the emails and thought the response you received was good enough?! Absurd and highly unprofessional. They will never get a penny from me.

    Liked by 2 people

    1. I know this review is older but I thought i would mention this ENTIRE LINE wreaked complete havoc on my skin. Initially i thought it was working but after MONTHS of breakouts and clogged pores i realized it was Kypris, both the serums AND the elixirs. Good for you btw!

      Liked by 1 person

    1. Pay a lot of money only to be treated like crap when you pose a genuine question! If that’s the kind of business they’re running then surely you don’t want to support it!! x Thanks for commenting. 🙂

      Like

  2. Your honesty is refreshing and this entire interaction is almost comical. Is someone’s 16-year-old daughter running their IG?! I’m also in customer service, specifically in spa/skincare, and we do EVERYthing to make the customer happy and correct a wrongful situation, regardless of if the customer is right or wrong. The fact they don’t have a return policy is sketchy as hell and I would never order from them for that reason alone [I’ve never heard of honorable brands doing this?!]. Bad publicity spreads faster than good–hopefully they’ll learn from this.

    On the subject of finding so many positive reviews–I feel like many don’t know what they’re talking about, or their skin is in bad shape/using products that hardly do anything so they’re easily impressed. Weeding through them and finding quality product feedback is the challenge.

    Liked by 3 people

    1. Sarah, THANK YOU for your lovely comment. I didn’t even know that they had a no-returns policy until they brought it up (I never asked for a return, replacement, or handout!). I agree, not having some kind of guarantee behind the products is absurd. And to say “well, there is this painfully expensive sample kit you can buy” is not good enough. Nor is telling the unsatisfied customer that they simply don’t understand or respect the quality of ingredients or what goes into making a product. That doesn’t have anything to do with… well, anything! I also agree wholeheartedly with the fact that there are way too many glowing reviews out there, and you never know if those glowing reviews have been influenced by outside sources.

      Liked by 1 person

    2. I think your point about using products that hardly do anything is EXCELLENT. It’s not just using mediocre products though, it’s all about the kinds of products you have tried. If you’ve never used a chemical exfoliating serum, your skin is probably going to LOVE whatever decent version you try. If you’ve never used a vitamin C product, anything with a little C might seem like a miracle. If I am relying on a blogger for good reviews, I do try to keep up with their other favorite products so I know if they are comparing apples to apples. (On the other hand, I have been using certain types of products for a long time, so I try not to expect miracles when I use a different version of the same thing, and I try to rotate actives the same way I rotate the types of colorful veggies I eat :))

      p.s. One of my favorite hobbies is clicking “NO” on dumb reviews when Amazon asks “Was this review helpful to you?”

      Liked by 2 people

  3. That is completely insane. I have worked in customer service for years, clearly they need to sort out how they respond to customers’ complaints because they’re going to run out of customers at this rate.

    Liked by 2 people

    1. I’m a customer service rep myself, and I couldn’t imagine handling a situation where a customer was unsatisfied the way they handled me. If I did, I’d be fired. It’s disgraceful. They’ll get theirs, I’m sure… 😉

      Liked by 2 people

  4. I have had a similar customer service experience with this company. I have purchased every item they offer believing the hype and rave reviews. I am a farmer. I know what goes into growing food, herbs, flowers, fruits, nuts, and grains. It doesn’t make me or my skin like the products. Good for you for being the first one in this instagram skin community to speak out on your negative experience. I’m sure we are not the only ones who are upset at spending TONS of hard earned money on products that either sit on the shelf or go in the bin. I was also told that they never hear any complaints and if the product isn’t working for me then either (1), I’m using the products incorrectly, or (2), environmental factors are in play. With their international success and UPSCALE prices, it’s time to hire a proper PR person and start accepting returns in some form. Like I said, I’m a farmer. I live in the country, far away from any green beauty stockists. I depend on mail samples. The sample kit offered on the website is not a good deal…. around $70 if I remember correctly? That’s a lot of dough for samples, and I didn’t want to try the whole set. Also, what good is the 15% coupon if I don’t like the products? Anyways, I could go on but I am “dead set” on having a good day so I will stop here! Lol. Sorry to hear of your experience… you’re not alone!

    Liked by 3 people

    1. I’m dead set on having a good day, too! LMAO! This was an absolutely delightful comment, Rachel – thank you for taking the time to write it all out… I truly hope people see it. I’d like to apologize on behalf of Kypris that you received the same horrific customer service that I did. It’s just as I thought – they’re all smile and song when you have glowing things to say about their products, but god forbid you speak your mind about not enjoying them! That’s when their claws come out!

      Liked by 1 person

  5. Good on you girl for standing up.
    I spent 12 years in customer service before starting my company and I feel your frustration.
    Great post, I now regret @paulakhanbeauty used my product along side theirs in her last review..
    Cheers,
    D

    Liked by 1 person

    1. THANK YOU! (We’ll just ignore the fact that I’m a boy – LMAO!) I hear you. Just noticed we follow one another on Insta – your products look lovely. I truly hope you would never treat your customers the way Kypris treated me. Canada representttt! 🙂

      Like

  6. Dear Bobby, thank you for sparing me a kypris experience. Really. Thank you. Once upon a time the very famous Dr of a high profile skincare brand Z took a few moments over the telephone to personally tell me “bad luck” and absolutely did not apologise after I had written to them with a very detailed description of my extremely adverse reaction to their product, which was in date, and had been previously used by me and repurchased a number of times. I provided high resolution photos of the damage and suffering, and all proofs of purchases in relation to the unfortunate product and the broad variety of their other products, proving I was a long-standing loyal customer. He was abrupt and told me that that was my skin’s individual reaction and nothing to do with their product. He actually told me that it was my bad luck. He convinced me. I won’t buy their products. Sad. My occupation precludes from taking my grievance publicly though I feel the famous Dr deserves to be named and shamed.

    Liked by 1 person

    1. Thank you for sharing, Julia. It’s not difficult to figure out what brand it is you’re talking about. I hope people will see your comment and have second thoughts when purchasing. I know I certainly will now! It blows my mind how customer service simply eludes some of these brands. This is how they dig themselves a hole to die in!

      Like

    2. At least you got to speak with the owner, I guess. It is pretty decent of him (so high and mighty) to actually take the time to personally speak to an unsatisfied customer. A shame that he used that opportunity to be an ass, instead of coming through for you, or at least trying to figure out why his best-of-the-best products caused someone to have a nasty reaction.
      He rubs me the wrong way for a multitude of reasons, and I have gotten flack for making a comment about him on another blog.

      Liked by 1 person

  7. How very annoying! I am a big skincare enthusiast and was keen to try out kypris but rest assured they will never have my money. Those hearts at the end of each comment omg! So incredibly frustrating!!!! Thanks for sharing. If you hadn’t, this skincare community would never have known.

    Liked by 1 person

  8. Holy mother of bad customer service and weird IG people! This is nuts! Thanks for posting this and for expressing your thoughts on Moonlight Catalyst. I would get in serious trouble if I treated a customer like this!

    Liked by 2 people

    1. Same! It would get back to management in the blink of an eye, negative reviews of the company would be posted, and I would be fired. It blows my mind how the owner not only allows and condones this, but takes it a step further! Disgusting!

      Like

  9. Hey Bobby i am a huge fan follow you on instagramn and here and I am so sorry for this. I’m also in customer service and this is Awful. I Also got all their serums and an oil after the queen Hirons said it was amazing. So far their clearing serum hasn’t done anything while their antioxidant dew is hydrating and feels nice, I haven’t used the moonlight catalyst yet or their healing oil. I’m sad my family wasted their money for all this as my Christmas gifts. I should’ve bought more from African Botanics as all their products are amazing. I will be telling all my family not to bother as I tell them what to buy. Now May Lindstrom is a lovely small brand and she personally answers every email and sends huge samples of anything you ask for. Much love to you for exposing this crap. You have a dedicated following this will catch up to them

    Liked by 1 person

    1. Hi, sweetheart! Such a lovely thing to say! Glad we are friends on Insta! Don’t you dare feel bad for anything – if you use the products and enjoy them, there’s nothing wrong with that… I just wanted people to know how they treat their customers behind the scenes. Downright not nice! They had every opportunity to be professional and deal with me in a respectable manner, but they chose to do the exact opposite, and I would hate myself if I sat back and let them get away with it. I have heard only good things about African Botanics, so I’m definitely going to look into them… I don’t think I’ve ever seen the products being sold in Canada! And I totally agree with you re: May – I’ve spoken to her in comments a few times on Instagram, and have observed her take the time to help a countless number of other people. She is truly a treasure – she’s what customer service is all about. Kypris can try to hide behind all these giveaways they’re trying to host to detract attention from the backlash, but the truth will always exist here in black and white for everyone to read. They only have themselves to blame!

      Like

  10. Hi Bobbi, i am your insta followers far away from Asia (excuse my english first of all) i passed your page from another beauty blogger ( forget the name) and i was so shocked looking at the feedback from kypris. Its so awful. I consider my self as a skincare enthusiast, and was planning on trying the clearing serum as lots of beauty blogger here in my country (indonesia) have raved about it, but after hearing your experience with them, iam 100% sure will not place my hard earn money to them.

    Ive had bad experience here and there with customer service in the past and it was absolutely pain in the ass. Especially when you spend whole lot of money into the products/services. So everytime i hear people have bad experience regarding products/services, i can definately feel them

    Its very shame and i still hope kypris owner ( if she really still have a heart, manner and brain lol because clearly from her feedback to bobbi, i didnt see smart, intelegent figure) i still hope she would clarify things and appologies to Bobbi as he already puts lot of effort to spend money, write an email to kypris

    Liked by 1 person

    1. Hi Crystal – your English is great, no issues understanding you at all. Even with somewhat of a language barrier you were able to see that the way they handled my issue was WRONG! Whether or not they choose to admit to that, that’s a whole different ballgame. Thank you for your lovely comment! ❤ x Bobby

      Like

  11. Hey Bobby. I love your page. Thanks for writing this post. You have saved me some cash. It is important to treat people with dignity.
    Best Jo @brownskincarebyjo

    Liked by 1 person

  12. thats really shocking to read that they are very un professional in dealing with customers. I hv kypris in mind to be consider for future purchases but reading this i will nvr take my chances. Boo you kypris.

    Liked by 1 person

  13. This was on my list of products and/or brands to try but will now be removed. There are so many brands out there that are excellent and have exceptional customer service that I don’t find the need to give my money to one such as this. Thank you for writing such an honest review as bloggers are afraid to do so. Everyone has their own personality and negative reviews look different for each blogger. Your review wasn’t just that you were unhappy with the product ( I’m under the impression that you would have been willing to try something else that they may have recommended for your skin as perhaps this wasn’t the best match). What sent you over the edge was the customer service, understandably. A brand that has excellent products can only go so far if the customer service is this bad.

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    1. Thank you, Traci! SOME bloggers might be scared… not me! 😉 It’s funny how so many others with absolutely no stake in the matter were able to determine the precise reason I was upset and how Kypris could have done their part to fix it. This is not rocket science – it’s just the simple principle of good customer service. I wrote in the e-mail that I didn’t want to give the product a bad review if there was something wrong with the one I was using (pretty generous of me; I even gave them the tools they would have needed to check into the product’s batch from production, something they didn’t even bother to acknowledge). I also said in the e-mail that one of the oils might have been a better fit, and as you mentioned, was prepared to buy one, pending their recommendation. That’s where genius customer service could have worked to their advantage, as I tend to be swayed easily by kindness! Instead they had to blame ME and make it personal! That’s when it became a customer service issue, and nothing to do with the product. I could take or leave the product – which I still think is absolute garbage, for the record – but they shouldn’t be allowed to get away with treating customers like this. And now I’m learning that they have gone back to the original post on Instagram, blocked some of the people who commented, and DMed others and told them not to believe what they read online. Absolutely abhorrent. I’ve never witnessed PR this bad before.

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  14. I’m getting caught up on all of this. What I found interesting is how The Organic Bunny got herself involved. This is the most unprofessional, over glorified and rude blogger on the scene with 50-something thousand followers. A few weeks ago the bunny did exactly what you said Kypris did and went to war with her readers for questioning a controversial blog post. So many people have been turned off by her terrorist tactics. She also blocked dozens of other bloggers and regular fans who disagreed with her, especially when she posted a picture of a brand founder’s child demanding the brand remove wordage from their website. What a horror she is! I thinks that these two are showing people their true colors and the fact that they are buddies says even more. Thank you for having the guts to shed light on your experience. Please let us know if you ever receive an apology from the company as that is the correct thing to do.

    Liked by 1 person

    1. Hey there, Virginia – thank you for the thorough comment. I have NO idea who this individual is, so to hear that this behaviour is commonplace for her really gets my knickers in a knot. Sad to say that my first and only experience with her had to be an unpleasant one – LOL. Like you’ve figured, and as I mentioned in the post, these two are clearly in cahoots. One sends the other to war when there is a problem. I have no issue slating or exposing anything I dislike or things that give me a not-so-great gut feeling… this may not lead to me being the most popular person with brands, but it will lead to people siding with me on things other people are quick to sweep under the rug because they don’t want any backlash. This particular post has had thousands of views since I published it, and will always be here for the world to see. They brought it all on themselves. I will update the post with any new developments – I don’t see myself getting an apology from them any time soon, even though that is the right thing to do, as they have blocked me on Instagram. I’m perfectly okay with that. Yesterday, someone brought to my attention that one of the people who vehemently defended Kypris when this all started walked away with some gratis. I thought that was funny. They took the time to send freebies to someone who called me a liar yet they couldn’t even bother looking into the production notes for a batch number I gave them (which would take them LESS time, and given that it was a genuine customer service inquiry)? Just gets better and better… 🙂

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  15. Hi Bobby! I found your blog through your Instagram, and this is my first taste of it! lol.

    Firstly, I want to say I’m so sorry you went through that… people can be such a-holes and ruin your day with lack of respect and patronising behaviour. I had an email exchange last week that had smoke coming out of my ears and I wanted to punch the woman emailing me in the face! I was angry for about 24 hours after that.
    I also used to work in customer service, and there is no way it would ever be acceptable to treat a customer like this. Even if they are wrong, you do your best to smooth it over and make your customer happy (or at least, not hateful). Unbelievable that they would treat you this way, but also I wonder if they even read your email? It seems like they skimmed through and just threw you a bone-shaped form letter. And instead of actually answering you, they went through all that crap on IG! It’s just crazy.
    After Caroline Hirons mentioned it, Kypris would have been a brand that I would try, but now definitely not.

    I wanted to comment on something you mentioned in the beginning though, about products doing nothing. See, I have this problem with most products. I have always had a relatively good skin regimen, I eat relatively healthy, and I don’t smoke/drink/not sleep/hang out in the sun. I’ve also been following Caroline Hirons’ advice on skincare, etc. And yet. And I have not yet met a single product that actually does the miraculous things people talk about in the reviews. I still get pimples, my nose is still full of blackheads, my pores are still wide open and dirt-welcoming. My skin is still uneven, and kinda dull sometimes.
    Now, I don’t have any serious issues like acne, or milia, and I look just fine with makeup, but I’m getting annoyed at the -uselessness- (for lack of a better word) of products. I know this isn’t just me, because my mum has also tried a bunch of products, and she also feels like she’s been throwing money out of the window. Of course, there are a few exceptions, some products make a small difference. But overall, my skin has been the same for the past ten years, regardless of what I have been putting on it.
    I recently went for a facial by a Biologique Recherche-trained facialist, and she told me that oils clogged my skin (noo, I love oils!!), that I shouldn’t exfoliate so much (bye, Good Genes! 😦 ), or use anti-aging products (why not??), because it’s all too much for my skin, and to just keep it simple with the P50 and Dermopurifiante Cream (no serum??). She says I’ve “hardened” the top layer of my skin with all the exfoliation (has Caroline been wrong?), and that I should just focus on hydration, because at 28, my skin is still renewing itself on its own (ok…). Back to the drawing board and more money throwing at products that may-or-may-not actually do anything. Sigh. #firstworldproblems I hate people with poreless, perfect skin! Not fair.
    Sorry for the long post, but I’m curious about your experience with this, as someone who has also tried multitudes of different products. Do they all work for you? Who are these people for whom these products work like magical fairy dust? Is my skin just an angry old man that refuses to change?

    Anyway, hope you have a great day, and I’m off to go read more of your posts 😀

    Liked by 1 person

    1. Hiya! Thank you SO much for commenting! ❤ What is your IG username? I want to make sure we're following one another. Initially I didn't think they had read it, either, which is why I took it to the top straight away. But then the owner said that she DID read everything, and there was nothing she could do for me (ummm?). In the end, they're just not in the business of good customer service, and I hope it's a practice they are able to adopt for the future, otherwise they are going to lose out. If people have glowing things to say about their products, they are more than happy to indulge them… but bring up even the most neutral/borderline issue, and they chastise you. You become someone that can't be helped, and they put the blame on YOU – YOU don't like the product because you don't have any passion for farm labourers or for how the ingredients are sourced, and whatever other bologna they tried to pin on me. All I knew was that I was out a hundred bucks and was being treated like a nuisance despite having genuine unanswered questions!

      Finding products that "work" is challenging. In my case, and this might be similar for you, if I didn't use the products that I do, my skin would be a total disaster. Everything I use is a combination of managing issues that exist, maintaining normalcy outside of these issues, and attempting to prevent issues from developing. I find that as long as I am consistent, my skin is well-behaved, all products considered. If I slack on something, there is always a negative consequence. If I introduce something new that my skin hates, there is a negative consequence. Through years and years (10+) of trial-and-error, I've discovered that my skin loves certain types of products and hates others. There are different products that fall under the same "type" that I can use with success — for example, if my skin is on the dry side and I feel like a cream cleanser would be beneficial, I could grab, say, Liz Earle's Cleanse + Polish, or Clarins Cleansing Milk, without even thinking, because I know these two products "work" for the purpose they are being used for. Hopefully that makes sense. There are definitely some stalwarts in my arsenal, even though I like chopping and changing. If I'm getting bored with the products I'm using and want to introduce something new, it has to be equally as good as, if not better, than my tried-and-true products. I call it the "repurchase factor" (I plan on blogging about this in the future). If I am nearing the end of a product and the thought of running out of it makes me nervous, I'd say that product HAS the repurchase factor. Same idea for products that I've used up that I get nostalgic about. Do you think your skin would be just as good without needing to pile on the product? If I could get away with a basic cleanser and a basic moisturizer, I would. But I can't. If you think you can, try it. Cetaphil cleanser, Cetaphil moisturizer. Contrast using those two products to your old routine where you were using many more. If you had more success using your old products, then they probably WERE "working", even though you couldn't observe it at the time!

      Biologique Recherche is interesting… do YOU think oils clog your skin? Some people are prone to comedogenic breakouts due to certain "heavy" ingredients… oil might be a culprit, but it doesn't mean it's the only culprit. Not all oils are created equal! Someone was telling me about their experience with a BR facial recently and they said that the facialist told them it was obvious they exfoliated, and commended them! So I think it's interesting that your facialist told you that you were overdoing it… P50 is the cornerstone of their product range, and I personally think it's heavy-duty (through my own testing, I've found I can only use it once every other evening). BR recommends using it TWICE a day! You have to take all the other things you're doing into consideration, too. If you're cleansing with a cleanser that contains exfoliating acids or exfoliating grains, consider that an exfoliation step. If you're cleansing with a cloth twice a day, there's another. If you're using a liquid exfoliant twice daily, another. Sometimes exfoliating ingredients can turn up in unexpected products – even moisturizers. If a form of exfoliation is taking place during every step in your routine (regardless of whether you're cognizant that it's even happening!), then your facialist might be on to something. Skim over the ingredients lists of the products you're using and see for yourself. There's nothing wrong with playing around with a different routine. You might find it works better for you in the end! Either way, I want updates! Haha!

      I hope you enjoy whatever else you've read! ❤

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  16. I love your way with words!
    “This product *claps to the syllables* literally. does. NOTHING.
    But oh man, their canned response! So painful to read.
    Seriously, that pink heart emoticon is so passive aggressive. “It hurts the hands to use iPhones to reply to customers”? And the self-proclaimed “Compainer” bit. I honestly just said OH NO THEY DIDN’T!! 👿
    And back to the ORIGINAL matter at hand, yes, your version of this product DOES look weird and inconsistent from everything I’ve seen online – I would have been concerned too. Geez.

    Liked by 1 person

    1. LOL! I try to emanate the way I speak and gesture in my writing. 😉 Thank you for commenting, hun! I’m glad you’re agreeing that my bottle looked strange – Kypris didn’t share that sentiment, lol. *rolls eyes*

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    1. Thank you, Josh! The tipping point for me was when they made it personal. Everyone who works in customer service, yourself included, seems to “get” where I was coming from with this post. :)x

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  17. I purchased Moonlight Catalyst for my sister for her Christmas present. She was not impressed. She says it does nothing for her. When the package was delivered it was very cold here in CO and it froze. When we opened it up we could see the ice crystals. We let it thaw and she started using it. It was an ugly brownish tinge gel. I figured ours was bad because it froze whilst sitting on the front porch. I am wondering if Kypris would do them selves a favor by checking how this responds to the freeze thaw process. Thank you for this post. It was very informative.

    Liked by 1 person

    1. Nicky! Thank you for the comment. I know there is little they can do about a product traveling cross-country at sub-zero temperatures, but like you said, the least they could do is acknowledge that the formula freezing may very well affect its efficacy.

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  18. Just found this and I am appalled at the way Kypris treated you. So much passive aggressiveness! I also bought the Moonlight Catalyst and it did nothing for me. Seeing how they have treated you and the fact that their product was expensive and useless I will never buy anything from them again.
    As a fellow Canadian I had to LOL at all the apologies and politeness in your email to them! And still they treated you like shit.

    Bye bye Kypris!

    Liked by 1 person

    1. Hey there, Dee – LOL, it’s the Canadian way, isn’t it? Sucks that MC did nothing for you, either! It’s clearly NOT all it’s cracked up to be! Awful products coupled with awful customer service is not a winning recipe.

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  19. That’s crazy! Sorry that this happened to you. This makes me so mad. I was just about to pay the 35$US shipping to Canada too to try one of their product. That is no longer happening.

    Thanks so much for taking the time to share.

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  20. I think that’s the problem with blogging reviews these days is that so many bloggers are basically just advertising for the companies. I don’t know if they receive monetary compensation from the companies, but the definitely receive free products, and those free products fuel their posts and bring in advertising money from views. Blogs like kimberlyloc just rehash the product description and praise the ingredients without any actual review.

    I remember reading some less then stellar reviews about kypris, and I wasn’t impressed with some of their ingredient lists. They charge exorbitant prices for things where the first ingredient is water or coconut oil.

    Also, related to your points at the end, the green derm (blogger) said “I also know from a formula standpoint that products shouldn’t integrate ‘building’ ingredients such as growth factors with ‘resurfacing/exfoliating’ ingredients that break down such as enzymes and natural forms of acids. It can cause volatility and diminish the activity of the more fragile ingredient, in most cases the growth factors will be neutralized.” So I wonder if they really put much thought into their formulations in the first place.

    I’m glad you posted this and showed their horrible customer service. The thing I think is strange is that these “luxury” green beauty brands charge prices higher than department stores, but they often offer no return policies and rarely trial sizes. As someone with sensitive skin, if I apply something that is slightly irritating, I might not notice immediately, but over time the constant skin irritation builds up. Even if I were to purchase samples offered by some retailers, I think the size is too small to truly get a good feel for a product.

    Also, I don’t think you should shy away from posting negative reviews. If everyone only posts positive reviews, we’d run into the same problem you did, looking at glowing reviews and wondering what went wrong. Anyway, brands should learn to grow a backbone and accept not everyone is going to like every product they put out. That’s life.

    Liked by 1 person

    1. Hi there, Ariel! I just wanted to thank you for posting such a thoughtful comment – I really do appreciate it and agree with you wholeheartedly. Very interesting note re: formulating with both grow factors and exfoliating agents. Sometimes all that glitters isn’t gold… x ❤ B

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    2. I found that, too, with some of the green beauty bloggers. Like every serum was their “favorite,” reviews a month apart, and I was like, well, which one do you really like and use? Or their descriptions of what the product did were the same for every brand, every review, with repeated adjectives.

      Liked by 1 person

      1. Totally! I have nothing against green beauty, but what you’re describing is definitely not unsurprising, given that most the formularies found across green beauty brands are repetitive—some mixture of hydrosols, plant butters and waxes, and essential oils; all having similar textures and all purporting to do the same thing(s). I guess when you have so much monotony across the products you use it becomes an “if you like one, you like all” situation! That’s why I appreciate when brands that step outside of this box. Unfortunately with Kypris, their products just don’t perform. But unlike most green beauty fanatics who see the world through rose-coloured glasses, I’m not afraid to say what I dislike, regardless of whether I purchased the product myself or it was sent for review purposes. One thing I’ll never compromise is my honesty!

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  21. WOW… I just recently got really into skincare and seems like I missed this scandal on instagram! This was really shocking to read because I’ve been a fan of Kypris since I finally tried their products a couple months ago. Found this article after browsing where to reorder the Clearing Serum. This has left such a bad taste in my mouth I just don’t know if I’m going to reorder now, especially when my wishlist is so long with other brands anyway. Sorry you went through this! Appalling.
    Ok off to follow you on IG, byeeeee 🙂

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  22. WOW I’m am so flabbergasted by the response. It’s quite telling of a brand when they result to this type of behavior. Rather, than trying to rectify the situation they proceeded to be passive aggressive in their response. Then TheOrganicBunny to respond, then host a give-away. That was funny (in no way towards you). She shamelessly plugs her “monthly box” so much. I had to unfollow her, but I digress.

    I was so un-impressed by the catalyst. I pains me to throw $100 down the drain. In essence I am SO glad I found your blog. Truthful,transparent bloggers is what we need. Going to follow you on IG now. =0)

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    1. Hey there Noelle – please respond back with your IG username so I can make sure I’m following you as well. Let ME apologize for the Moonlight Catalyst not working for you – that’s more than you’d ever get from Kypris! Sucks, doesn’t it? 😦 – B

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  23. this is all very interesting. Do you know what the founder of Kypris’s background is regarding training in science and formulation? I did a quick google search and didn’t find anything (compared to this page from TNB: https://truebotanicals.com/pages/meet-our-advisory-board). I feel like their is a dearth in training for people who want to create eco products, ESPECIALLY eco products that contain actives like isolated antioxidants, EGF, etc. Just as I tend to trust someone with an herbalist/esthetician background to create an amazing herb-infused oil, or someone who grew up on a farm to choose sustainably-sourced ingredients, I worry about hobby-level formulations with serious actives.

    Kypris just feels like a skincare company that is trying to be too many things to too many people. The founder seems incredibly well-intentioned in her creations if not her customer service, but at this point, why wouldn’t I look to other companies I trust and respect more?

    One more note: When it comes to not having a bad taste in my mouth re: any “drama” in the skin care and beauty world, it is really important to me to hold love in my heart for everyone involved, no matter what mistakes were made. I acknowledge mistakes but really look for the best intentions in everyone. It helps me to not get a terrible knot in my stomach if I assume the best from imperfect people, and that way I can still follow organic bunny on IG for her extensive makeup swatches and discount codes 🙂

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    1. Sarah, thank you for sharing that link. You’re absolutely right. Our judgment becomes clouded by fancy packaging and flowery wording—we too easily forget some of these “green” brands are “formulating” right out of their kitchen. It’s nice to know that True Nature Botanicals have proper scientists on-board when it comes to formulary innovation. I respect your willingness to uncover the good intentions in instances like this. It doesn’t bother me if you love Kypris or love Organic Bunny. I appreciate that you voiced your thoughts regardless.

      Best,
      Bobby

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      1. Another thing that I respect/love about TNB–they are one of the first companies to get the Made Safe certification, which looks at the way all of their ingredients work together instead of randomly judging the safety of single ingredients regardless of concentration/source like the EWG. I honestly only use like two products from them because they are so pricy, but I am happy to spread the word about companies I think are doing it right. Yuli seems to be another great one that takes their science and formulations very seriously (and I judge how lovely a product is to use based on the Yuli version because they are just all so nice! Seriously can’t wait to see what the hydrating product Ambrosia is going to be!)

        Interesting to hear about Mahalo being not so great re: customer service… I absolutely loved how the Pele mask made my skin look. Maybe they will get big enough to hire someone to do CS for them instead of relying on the owner/formulator to do it all. I feel like it is NEVER a good idea to provide CS for your own products because it gets way personal way fast. If I could give one piece of advice to indie brands, it is to hire someone–even if it’s your neighbor/dog walker/little sister–to interact with customers if you can’t handle humanity.

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  24. Wow this is crazy! I sampled many Kypris products and they had no impact on my skin, so I am confused by all the hype around them. I do believe this company will get back to them what they put out. On a similar note, I had a very similar experience with the woman who runs Mahalo. Horrible customer service. She kept writing me these crazy emails and she would not back down on her opinion…and all I could say was karma will come back to you.

    Liked by 1 person

    1. Hi there, Lynne: Thank you so much for posting. I agree, I don’t get the hype either. Since there are no negative-to-neutral reviews where people discuss their own fails with Kypris products, the unassuming person is just going to keep getting suckered in. Also, sorry to hear about your experience with Mahalo! That’s a brand I’ve been interested in for a long time but have yet to take the plunge… I’ll be keeping my peepers open now, for sure. Cheers, hun —- B

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  25. Wow that was a disturbing read, thanks for sharing! How awful to insult a customer who is simply trying to work with you to resolve a case.
    I too heard of MC through Caroline Hirons and it’s been on my (long!) list of serums to try once I get through the 6 or 7 bottles I have at the moment. Well I’m taking Kypris off my wish list- bad customer service, tiny yet pricey samples, a product with questionable ingredients & no returns permitted! Well they have pretty much manoeuvred themselves into an uncomfortable corner.

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    1. Thanks for commenting, hun – this product isn’t worth it even at half its pricetag because it doesn’t do anything. I’ve had several people come to me after reading this post saying the new formula doesn’t do anything at all (compared to the old one, which was apparently much better/actually worked). So, expensive product that doesn’t do anything, coupled with absolutely atrocious customer service = no thank you!!

      – B ❤

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  26. B first let me start by saying I am new reader of your blog as well as followed you on IG..love your honesty..in today’s day and age its so very refreshing!
    Kypris was on my to-try list but I truly am shocked how the co’s customer service team behaved..its beyond unacceptable!! We are not some influensters or bloggers who receive products for free but we buy the product by ourself with our hard earned money and to treat your paying customer like this angers me so much! I am so sorry you had to go through this…not any customer should go through it and that too in public!
    With the products being so expensive I dont think I would ever want to risk purchasing from them! I’d rather invest in May Londstrom!
    Also if you look at the ingredient lists of the serums..I honestly don’t find them that impressive! Even their oils or elixirs the oils used are good but price is way too much! there are so many other brands with much better ingredients and half the price tag and good customer service!
    I truly don’t understand the over hype about certain products..its not like they are showing results of a chemical peel where actually you can see a definite difference!
    Anyways I know this post was few months old and I hope I didnt bring back those dreaded memories but couldnt resist from commenting! It just makes me angry when companies treat their their customers with such disrespect..plus they dont even accept returns!

    Liked by 1 person

    1. Parita, I’m so sorry it took me so long to get back to you! I’m glad we’re now following each other on IG. ❤ I knew when I posted this that it was something I'd always have to deal with, but I was willing to accept that because I felt like it was my duty to expose them for how poorly they treated me. I always think about how different the interaction would have been had it happened face-to-face. It's very easy to hide behind an Instagram account or an e-mail address, but trust me, I would have no problem telling her to her face that her products don't work and her customer service is garbage. And I bring this up, because just TWO days ago she thought it was good to run her mouth to the IG user greenbeautycoupons (who posts about green brand sales or when stockists of green brands have sitewide sales). She told GBC to stop including Kypris in their posts because their stockists know not to discount their products and that "this false advertising damages our brand". GBC responded very diplomatically, stating that her post clearly says the discount excludes some brands. You would think Kypris would be happy to get the shoutout, because even if their products aren't discounted, people will still discover them by shopping the stockist being mentioned! GBC said that she would delete the tag and not mention Kypris going forward, to which Kypris responded "Thank you for never mentioning my brand again." Direct quote. I think that's absolutely disgusting. So whoever thought that I was in the wrong for doing this post, I'm not the only one that's been on the receiving end of their reprehensible customer service, and I'm sure I won't be the last. This is just how the brand's owner is. She has no filter and needs to learn how to put her foot in her mouth. The only thing that's damaging her brand is HER!

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  27. Organic Bunny is super sketchy! I found this blog because of the current clashes between you and her and on greenbeautycoupons IG account. Love that account, by the way — as a green beauty blogger, I’m all about it.
    But also as a green beauty blogger, I have a lot of suspicions about her. I don’t ever post about this because I tend to steer clear of drama & I’m trying to remain professional, but I feel she has a lot of people fooled and she’s doing them a disservice. The brands that she promotes are all very high end (price wise) which perpetuates the myth that purchasing products without synthetics, etc has to be pricey. It doesn’t, as that greenbeautycoupons IG account proves.
    I’ve seen so many, many dramas in connection with her and so many lies that she’s perpetuated. Organic? The makeup she uses is the most expensive I’ve ever seen (conventional or natural) and it contains the cheap filler TALC. And there was a specific FB ‘insider’ group I just had to leave out of disgust because of the lies she was telling about how she does use affiliate links. I’m a fellow blogger, I use shareasale as well, I know what affiliate links look like and how they act when you click them. Oh, and the fact that she’s included them under her YT videos and not included the REQUIRED BY USA law FTC disclosure. Now I’m getting mad. I don’t mind affiliate links and I add mine after I write my posts, but I have disclosures about them.
    You can tell who’s products she’s been paid to push or at least affiliated with because they show up in her feed again and again, despite their ingredients being less than ‘organic’.
    There are so many reputable green beauty bloggers who have been around forever and deserve respect, and who have max 30,000 followers on IG because green beauty is still a tiny industry. But she came out of nowhere with 10s of thousands of followers more than them? Suspect.

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    1. Not only is she super sketchy, but she’s actually nuts. Like, cuckoo for Cocoa Puffs. I can’t count on fingers and toes how many people came forward on Instagram after reading my interactions with her and told me essentially everything you just did: she’s sketchy/something’s amiss with her, I shouldn’t indulge her, and she shouldn’t be trusted. I would have never bothered with that post had SHE HERSELF not tagged me in it and said I “acted crazy”. The only interactions I’ve ever had with her have been posted as screenshots on this post – anyone can read them and deduce for themselves who is crazy (hint: it’s her!). And then she had the bollocks to say on that post that she should not have to endure harassment from me, meanwhile she’s the one who tagged me in the post and I never responded to her comment directly. Yet I’m the one who is harassing? I don’t know what planet she’s on. At any rate, I wish her the best. On the other hand, I am glad YOU write your blog with honesty and integrity. Those two things are paramount. xx

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  28. I just found this because I was trying to find bad reviews on kypris, because is seemingly impossible and I thought I can’t be the only one who is underwhelmed. I have the MC, antioxidant dew and clearing serum. All of which do almost nothing. I didn’t splurge on the elixirs because they have coconut oil in them which, makes A LOT of people break out. I started being suspicious when I noticed Chase responding on IG to people who had nice things to say, but anyone questioning (politely) the inclusion of coconut oil, was ignored! The items she didn’t ignore it she claimed that their coconut oil is not comedeogenic because it’s virgin and the WAY it’s produced makes it non comedeogenic. Sounds like a bunch of bs to me. Also I found Kypris through organic bunny. I’ve started to become suspicious of her too. She started calling out brands of non toxic nail polish for actually containing a certain chemical. She never mentioned that 100% pures nail polish also contains that chemical, because she promotes them as one of her favorite brands. I like that brand but I think it’s sketchy to call out all these people, but leave out the one who pays you. Just so happy to read your post and confirm my thoughts on kypris! I didn’t like the no return policy either. Bad sign. They are awful at customer service and they always respond with a lot of fluff that actually doesn’t mean anything but sounds whimsical, and that sells people. “it hurts hands to respond on an iPhone” well they did an awful lot of responding to your comments via an iPhone anyways. Too funny.
    -Lizzy

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    1. Thanks a lot for commenting, Lizzy! Sucks that the products didn’t work for you, either. 😦 And you’re right about making themselves seem “whimsical”. And our critiques don’t belong in their whimsical world, clearly!

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  29. OMG, I cannot believe what they did to you!! I’m not 100% green beauty, heck, I was just dipping my toes in the water, but like you said, everyone raves about Kypris. I am truly glad I saw this post.

    It is SUPER shady of that Organic Bunny girl to come at you like that. Glad I don’t follow her nor will I. Now, since I see you are a skincare expert, I’ll be losing myself in your blog. I hate admitting that I’m 32 and have never had a skincare routine. Say what?! Sadly, it’s true. D:

    Anyway, thank you for being you and being honest. What goes around comes around.

    Liked by 1 person

    1. Thanks a lot for your kind words, Judi! xx This incident happened months and months ago, and I strongly believe that those deserving will get their comeuppance! Hopefully you find the rest of my posts interesting/helpful – if you ever need anything, you know where to find me!! ❤

      Like

  30. La Bella Figura is a brand that has called out bloggers for less than glowing reviews. There was an entire drama between them and The Green Derm. They even tweeted about him, calling him out publicly for stating his honest opinions and then they blocked him and anyone who replied to his post. It’s really unprofessional to see brands act this way. I cannot imagine being a brand and calling out someone for speaking honestly about a product. The behavior is unacceptable.

    Liked by 1 person

  31. Hello.. I just found your blog from your Instagram account. Kypris’ serums were always on my wish list and thank God I read this before deciding to purchase. I hate a bad customer service because I have experienced it before with another brand. And now I’m gonna remove Kypris from my list.
    Thank you for sharing!

    Liked by 1 person

  32. Oh. My. God! I have the Anti-Oxidant Dew and the Prismatic III oil, which I find to be distinctly underwhelming, especially given the price tag, so even if you have experienced a bad batch or an expired product, I doubt you are missing out on much. I cannot believe the way they have conducted themselves! It is outrageous. I did have the Clearing Serum on my list to try but I don’t think I’ll bother. Thank you for this thorough post.

    Liked by 1 person

      1. I am definitely a Caroline fan, but I hadn’t read that – thank you for sharing! She basically says the same thing I do near the end of this review… leave the final conclusion to the user of the product. I don’t think the ingredient is cause for alarm in people who have no history of melanomas, but the controversy around it is always going to exist!

        Liked by 1 person

      2. I think I’d risk growing a second head or whatever, but the price of products that contain it!! I have paid that for a serum, but they’ve been double the quantity (and once it was a drunken Cult Beauty order. *Shakes fist at Tata Harper). I did try some of the Bioeffect one on my hand at the counter, and obviously it’s hard to tell from that, but it did seem to have something about it. I might get it and try it on the back of one hand only for a month or something, in the name of research!

        Like

  33. I’m furious for you Bobby! But I’m even more furious that I didn’t come across your review til now after I’ve purchased their products a couple months ago! Ugh!!! I’m shocked and regret supporting a brand that doesn’t stand behind their products and customers. It’s disgusting to learn how you were treated. In any case, Kypris won’t be getting another penny from me after I’m done with their products. And I’m unfollowing them and Organic Bunny on IG as they don’t deserve my support.

    On another note, I’d like to get your thoughts on MUN skincare. Have you tried any of their products? I would appreciate any feedback you can provide. Thanks!

    Liked by 1 person

    1. Hey, hun! Thanks for the nice comment. 🙂 I haven’t tried anything from Mun, but their rose toner has been on my wishlist forever. I may take the plunge around the holidays this year. I’ll definitely keep everyone posted if I do. xx

      Like

  34. LOVE THIS!

    Stupidly, I hit ‘confirm purchase’ before reading this.

    Now going to either cancel purchase or return (ordered through cult beauty, so luckily I can return)

    They have not dealt with this with grace or poise AT ALL, which is a great shame.
    Fair enough, a potential fall at the first hurdle, but to be continuously lapse – not on.

    Changing the subject slightly – are there any products you WOULD recommend for congested skin?

    I thought MC would have been good to go for, the old formulation may have been good, the new one perhaps not!

    I don’t have full-blown zits/pimples/spots/hideous pustule eruptions – for which I am thankful!
    I do however have congestion, those little lumps which pop-up in a new place everyday (along the jaw-line and chin), along with some hefty blackheads.

    If you have any recommendations of products, I would be truly grateful!

    Kind Regards,

    H x

    Liked by 1 person

  35. Yikes! KYPRIS just launched at Nordstrom here in the States, so I was looking for info on the products. I noticed the “NO RETURNS” policy re-stated over and over again on the KYPRIS website, which I found odd and a bit off-putting. I’m glad I searched for reviews and found this- now I’m REALLY put off. Just wanted to thank you and let you know your post is still coming up near the top of google searches. 🙂

    Liked by 1 person

  36. Well done! I find their replies very patronising and obnoxious. I am working on creating my natural beauty line and I would never treat my customer this way! Also they have now launched their products in the UK and asking for £180 for a facial oil where the main ingredient is a sunflower oil……. Never be afraid to challenge and good luck!

    Liked by 1 person

    1. Asana, thank you very much for commenting. I don’t see them as a brand with much lasting power… the results (or lack thereof, I should say) of the products do not warrant their pricetags, and they do not care to hear anything but positive responses from their customers, which means they will never grow and thrive unless they correct this. I wish you the best of luck with the products you are developing. x

      Like

  37. Hey there, just wanted you to know I appreciate your willingness to call out brands/products that don’t work for you! It may not make you popular with certain people, but it gives you a credibility that very few have. I’ve met Chase myself and was actually introduced her by theorganicbunny. I was strongly pressured into buying their products but resisted… until I later purchased online prior to reading this. I can confidently say that I felt a toxic energy emanating from them and I am happy to never purchase from them again after seeing that my first impression of them was indeed accurate. Bless you for dealing with this nonsense.

    Liked by 1 person

    1. Thank you so much, Neha, I really appreciate that. This blog is written for my growing family of skincare nuts on Instagram, first and foremost. I will not lose sight of that—ever. I don’t care what brands think of me. A blog saturated with nothing but glowing reviews on products that the person received for free does absolutely nothing for the readers or for the evolution of the skincare industry. There has to be an equilibrium. You aren’t the first person who has come forward to express the same concern about the brand’s owner. If this was a labour of love, more attention would be paid to taking care of her customers, but that is not the case, and that’s sad. Since she’s not operating on a sustainable business model it doesn’t matter how many new products they launch or how many bloggers they sway into saying good things about their nonsense products the blogger gets sent for free… the blogger who got the free swag isn’t the one who is going back to pay over $200 for a bottle of face oil. If they don’t recognize and reconcile this, the brand will die. And if the intentions behind the brand aren’t as selfless and pure as the owner would want you to believe, that might be for the best.

      Liked by 1 person

  38. I had been eyeing Kypris’ products for the past 6 months and humming and hawing about buying their Beauty Elixers and the Antioxidant Dew. Although their products look very tempting, I will not be buying any of their products after reading through your experience. Also, their “no return” policy due to the expense of their ingredients is absolute bullshit. A lot of very expensive brands/products offer a return policy and if Kypris’ products are so amazing, then they should back them up completely. Ridiculous.

    Liked by 1 person

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